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Refund Policies

Refund Policy - Palmanova Auto

At Palmanova Auto, we are committed to providing our customers with the highest level of satisfaction and ensuring a smooth car buying experience. We understand that purchasing a car is a significant investment, and we want to offer a refund policy that provides stability and reassurance. Please review the following details regarding our refund policy:

  1. Eligibility for Refunds: We offer refunds on eligible car purchases that meet the following criteria:

  • The request for a refund is made within 3 days from the date of purchase.

  • The car is in its original condition, with no modifications, damage, or any signs of wear.

  • The car has not been involved in any accidents or incidents after purchase.

  • The car has not covered more than 20km after the delivery

  • The car has not been involved in any legal, of any sort, contraction 

  1. Inspection Process: To initiate a refund, please follow these steps:

  • Contact our customer support team at [contact information] and provide your purchase details.

  • Our team will guide you through the return process and provide you with any necessary instructions.

  • The car will undergo an inspection by our qualified technicians to verify its eligibility for a refund.

  • Once the inspection is completed, and the car meets the refund criteria, we will process the refund within [number of days] days.

  1. Refund Options: Refunds will be issued in the original form of payment used for the purchase, unless otherwise agreed upon. If the original payment method is no longer available, alternative arrangements will be made.

  2. Return Costs: Please note that the customer is responsible for all transportation and delivery costs associated with returning the car to our dealership for a refund.

  3. Exclusions: Certain circumstances may limit or exclude the eligibility for a refund, including:

  • Custom orders or personalized modifications made to the car.

  • Cases where the car's condition has changed after purchase.

  • Financing arrangements or lease agreements with third-party financial institutions.

  1. Changes to the Refund Policy: We reserve the right to update or modify our refund policy at any time. Any changes will be communicated to customers and will apply to all purchases made after the effective date.

We strive to ensure your complete satisfaction with your car purchase from Palmanova Auto. We want you to feel stable and confident in your decision. If you have any questions or require further clarification, please do not hesitate to contact us.

Effective Date: June 2023

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